I design systems that make organizations work.

Operating models, enforcement logic, data visibility, cross-functional alignment. I work at the intersection of operations, product, and engineering — translating ambiguous problems into structured, scalable solutions.

selected work

Attendance & Utilization Tracking System

workforce systems

Designed and oversaw implementation of an end-to-end attendance system with enforced dependencies — timesheet submission gates access to downstream workflows, eliminating manual policing of compliance. Introduced configurable activity tracking to support multi-stream service delivery across teams.

↳ Reduced manual exception handling. Compliance enforced at the system level, not by management overhead.

Overtime Governance Framework

process governance

Built overtime tracking with validation logic that enforces policy constraints before approval is granted. Replaced spreadsheet-based tracking and ad-hoc approvals with a structured workflow that surfaces policy violations before they become payroll problems.

↳ Policy enforced at the point of request, not after the fact. Supervisor workload reduced.

Multi-Dimensional Operations Dashboard

data reporting

Designed reporting tools enabling leadership visibility across teams, clients, and timeframes simultaneously. Built hybrid data-fetching and caching strategies to keep dashboards fast under high usage. Defined the metrics and data model, collaborated with engineering on implementation.

↳ Leadership decision-making moved from reactive to data-informed. Single source of truth across functions.

Cross-Functional Workflow Standardization

operational design

Mapped and redesigned inconsistent workflows across operations, HR, and finance. Translated operational intent into system logic — validations, role-based access, and enforced step sequences — so process compliance is built in, not bolted on.

↳ Reduced process drift. Teams operate from shared, enforceable workflows instead of institutional memory.

how I work

  • Systems thinkingI design solutions that account for dependencies, edge cases, and long-term scale — not just the happy path.
  • Problem definition firstI operate in ambiguous environments. Breaking a vague problem into solvable components is usually the hardest and most valuable part of the work.
  • Data-informedI use metrics and observable behavior to guide decisions — not assumptions about what users or teams should be doing.
  • Influence without authorityI drive alignment across operations, product, HR, finance, and engineering through clarity and design — not hierarchy.
  • Self-sustaining solutionsA solution that requires constant manual oversight isn't finished. I build systems that enforce their own rules.